1. How many people can we have in our group?
One guide can direct a group of up to 8 people (including children). If your group is larger, you can add a second guide.
2. How long does a typical tour last?
Our Disney World VIP tours range from a minimum of 6 hours to a maximum of 12 hours per day.
3. What is the SPLIT-THE-DAY option?
This service is very convenient for families with young children. We do highly recommend that you consider visiting the park once in the morning, before the crowds and the bright Orlando sunshine become overwhelming. Then enjoy a leisurely lunch - your private guide will make reservations for you - at one of Disney World's many fine restaurants, and head back to your hotel for a swim, a few hours of quiet, or even a nap. Then return to the park later in the evening to enjoy dinner, a parade, and fireworks.
4. Which theme parks do you service?
Our services are available at all Walt Disney World parks: Magic Kingdom, EPCOT, Animal Kingdom, and Hollywood Studios, as well as Universal Studios / Islands of Adventure and Busch Gardens, Tampa.
5. Are we going to be able to skip the lines?
In the park, while you won't have "back door" access to rides and attractions, it might feel like you do! Your private guide knows the park and it's FASTPASS system like the back of his/her hand, and combined with his/her knowledge of the park's rhythms, you'll experience all the best Disney World has to offer without long waits.
During busiest times of the day we can typically reduce wait times of 1 hour or more to max 15 minutes. Even the official Walt Disney World VIP tours do not offer "back door" entrance to rides.
6. What is your cancelation policy?
Services cancelled with less than 48 hours notice are subject to a 20% cancellation fee / 24 hours - full charge to the CC on file. Payments can be made by cash, credit card, debit card or traveler's check the day of service. Your tour can be also prepaid in advance.
7. Do you use handicapped tour guides to get us to the front of the lines?
We receive this question very often due to the recent news about families hiring disabled tour guides with special passes so they could get onto rides without any wait. The answer is NO. We have never used disabled passes on our tours!
If you have any other questions feel free to contact us any time.
All emails are answered in the order they are received. Typical response time: 2-12 hours depending on the volume of inquiries.